Orders & Shipping
We ship globally from our hub in China. Standard shipping takes 10-20 business days. Shipping costs are calculated in real time at checkout based on your location and order size. Expedited options are available.
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to the carrier’s website. You can also log in to your account on our website to view the latest status.
Yes, for high-value orders, we strongly recommend purchasing additional shipping insurance at checkout to fully cover potential loss or damage during transit. Basic shipping includes limited liability coverage from the carrier.
Product prices do not include potential import fees. The recipient is responsible for any customs duties, taxes, or fees levied by their country, payable directly to the carrier upon delivery. Please check your local regulations for estimates.
We can only modify or cancel an order if the request is received before it has been packaged for shipment (usually within 12-24 hours). Please contact us immediately via email or live chat with your order number.
Products & Fitment
Each product page has a “Compatibility” section. Please use the selector or list to check your bike‘s make, model, and year. When in doubt, contact our rider-support team for confirmation before purchasing.
We supply both premium aftermarket parts (designed to meet or exceed OEM specs) and a selection of genuine OEM parts. The product type is clearly labeled in the title and description.
Custom items typically require 7-10 business days for production before shipping. The estimated timeline will be clearly displayed on the product page and during checkout.
We are a global online direct-to-consumer brand. This allows us to focus all our resources on product development, quality control, and customer service, offering you the best value without the overhead of physical stores.
Absolutely! That‘s our expertise. Email us with your bike details and ideas. Our team of veteran riders and builders can provide personalized advice and product recommendations.
Returns & Support
We offer a 30-day return for standard, unused items in original packaging. Return shipping is the customer‘s responsibility. Custom-made items (e.g., seat covers, liners) are final sale unless defective.
Please contact us within 48 hours of delivery. Provide your order number and photos/videos of the product and its packaging. We will promptly arrange a replacement, refund, or issue a partial credit to resolve the issue.
Yes. Most products come with a limited 1-year warranty against manufacturing defects. Specific warranty details are listed on product pages. Damage from improper installation, accidents, or wear is not covered.
Please contact our support team at support@bd-motoparts.com with your order number, a clear description, and evidence (photos/videos) of the alleged defect. Our team will guide you through the assessment and resolution process.
For the fastest response, use the live chat on our website during business hours (GMT+8). You can also email us at service@accessory-parts.com. We aim to reply within 24 hours.